A.I. MIR LLC

Services Learning For Service Professionals

Training Programs for Service Professionals



People's side of Service
Written by Azfar
Saturday, 05 March 2011 12:12
Print E-mail

Program available in-house, Request a Quote

Duration:

2 days

Program Overview:

Sales are made when needs are met.

Your customers have both product/service needs and personal approach needs. It is often the issue of personal approach that will stall or even stop a sale. If you can understand and predict the different personal approach needs of your customers, you will increase your sales/service effectiveness.

This workshop helps you apply the powerful type framework to sales interactions. You will learn reliable and effective strategies with which to approach the people’s side of Sales / Service Excellence.

Program Curriculum:

  1. Personality TYPE Framework

  2. Understanding Psychological needs

  3. Adapting Sales / Service approach

  4. Applying the Framework

 


For more information about this service, please request a meeting with our team.

Last Updated on Tuesday, 16 August 2011 10:22
 
Service Excellence!
Written by Azfar
Saturday, 05 March 2011 11:49
Print E-mail

Program available in-house, Request a Quote

Duration:

3 days

Program Overview:

The program will help your organization’s chosen customer service team develop the customer’s journey map, a customer service excellence framework, and key performance indicators. These will then be used to generate buy-in from the remaining customer service professionals to use the framework and be accountable for the performance measures. The map will help the team understand the customer’s preferences better and train other team members to achieve service excellence.

The program focuses on creating deeper understanding and buy-in that are the two key ingredients for effective implementation. The experience will also help the organization identify specific skill gaps for further training.

Program Curriculum:

  1. Customer Service Framework

  2. Service Excellence Measures

  3. Customer’s Journey Map

  4. Communication, Training, Buy In, and Monitoring.

 


For more information about this service, please request a meeting with our team.

Last Updated on Thursday, 25 August 2011 09:33